Policies

Welcome to Silks Store! We are committed to providing you with high-quality products and exceptional customer service. Please take a moment to familiarize yourself with our store policies to ensure a smooth and satisfactory shopping experience.

Refund Policy

At Silks Store, we want you to be completely satisfied with your purchase. That's why we offer a 30-day risk-free money back guarantee. If for any reason you are not satisfied with your order, you can return the product within 30 days of purchase for a refund.

To initiate a refund, please contact our customer support team and provide proof of purchase, such as a receipt or purchase order. Please note that sale or clearance items are not eligible for return.

Once your return is approved, you will receive a Return Merchandise Authorization (RMA) number. Please include this number with your return shipment. You are responsible for packaging the product securely to prevent any damage during transit. If the product is found to be damaged or used beyond reasonable inspection, we may reject the refund.

For more information or to initiate a refund, please visit our contact page.

Shipping Policy

At Silks Store, we strive to provide efficient and reliable shipping to ensure your order arrives promptly and in perfect condition.

We offer a variety of shipping options to suit your needs. Our standard shipping typically takes 3 to 5 business days for processing and dispatch. In some cases, we may collaborate with third-party suppliers to handle inventory and shipping.

For international orders, we are dedicated to accommodating our global customers. Customs taxes or duties imposed by your country will be included in your order, so you won't have to pay any additional charges upon delivery. Please note that free shipping and flat rate shipping offers do not apply to international orders.

In the event of any unexpected delays, such as logistic challenges or inclement weather, we will keep you informed with regular updates on the status of your order. If your order is significantly delayed, you will have the option to continue, modify, or cancel your order for a full refund.

If you have any questions or concerns regarding our shipping policy, please don't hesitate to contact us.

Thank you for choosing Silks Store. We appreciate your business and look forward to serving you!